Peer to Peer Magazine

March 2012

The quarterly publication of the International Legal Technology Association

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Page 80 of 103

ask the expert Support Perspectives from Around the Globe La'Tresha Gregory La'Tresha Gregory is the Global IT Service Desk Manager for Kirkland & Ellis, LLP, and she is based in their Chicago office. With over 20 years of experience in the legal industry, La'Tresha develops and executes training modules for the service desk and local technology support teams, coordinates all activities related to problem management, implements client satisfaction initiatives and operational improvement programs, and serves as the technical representative for various firmwide project initiatives. She can be reached at Heather Webster Heather Webster is the Head of Global IT Support and Relationship Management for Allen & Overy LLP, based in their London office. She has over 12 years of technology experience, during which she has gained expertise in the provision of services and support to the global legal community and their clients. Heather is currently leading the transition of U.K.-based technology and support services to an offshore shared-service center. She can be reached at Lee Jones Lee Jones is the Technology Training and Melbourne User Support Manager at Mallesons Stephen Jaques, and he works in their Melbourne office. Lee worked in London before moving to Australia. He has over 15 years of experience in the legal industry, starting as a technical trainer. Lee enjoys rolling out new products and developing the skills of end users, and finds providing assistance and solutions to users through the user support team very rewarding. He can be reached at 82 Peer to Peer LISTEN TO THE RECORDED INTERVIEWS ONLINE:

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