ILTA White Papers

2011 Staffing Survey

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ILTA's 2011 Staffing Survey Hiring Criteria On a scale of 1 to 5, with 1 being the most important criterion, please rate the following considerations when hiring a new IT staff person. Formal Education (degree) 1 - Most important 2 3 5 4 4% 7% 29% 26% 45% 43% 15% 17% 8% 8% Training or Certification in Specific Technology 1 - Most important 2 3 5 4 10% 10% 37% 46% 38% 32% 12% 8% 3% 4% Prior Experience in the Legal Profession 1 - Most important 2 3 5 4 8% 8% 5% 1% Prior Experience in the Technology Discipline 1 - Most important 2 3 5 4 2% 4% 1% 2011 2010 55% 60% 31% 31% 7% 7% 4% 2011 2010 30% 30% 39% 44% 18% 17% 2011 2010 2011 2010 Logical/Analytical Skills 1 - Most important 2 3 5 4 2% 4% 2% Strong Communication Skills 1 - Most important 2 3 5 4 3% 1% 4% 1% Business-Related Background, Degree or Training 1 - Most important 2 3 5 4 4% 1% 20% 17% 42% 51% 24% 20% 11% 12% Well-Rounded Skillset, Can Pick Up Other Duties 1 - Most important 2 3 5 4 7% 5% 4% 2% 2011 2010 Other important criteria to consider include: •An appetite for hard work •Attitude and aptitude •Attitude and work ethic •Customer service orientation •Drive •Experience •Fit with team •Innovative mind •Intangibles, such as enthusiasm, adaptability, problem solving, etc. •Interpersonal skills •Motivated, driven, high performing •Patience and grace under fire •Personality •Service attitude, job enthusiasm •Team player •User support skills •Good work ethic www.iltanet.org 2011 Staffing Survey 39 29% 29% 45% 48% 15% 17% 2011 2010 2011 2010 46% 47% 40% 44% 7% 7% 2011 2010 48% 47% 39% 39% 6% 11% 4%

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