ILTA White Papers

2011 Staffing Survey

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ILTA's 2011 Staffing Survey Identify any additional functions that the top ranking IT executive (CIO/CTO/Director) assumes responsibility for in your organization. (Check all that apply) Multiple response permitted Litigation Support Building Security Project Management Office (PMO) Docketing Records Word Processing Copy Center Library Other Facilities Conflict Checking Marketing Mail Room Reception 4% 4% 3% 3% 2% 2% 1% 1% 2011 2010 7% 8% 7% 8% 6% 5% 6% 6% 5% 6% 5% Number of users in branch office Needy or demanding users in branch office Distance from main office/ time zone differences Data center facility located in branch office Lack of available consulting assistance in branch office location Other 4% 4% 14% 3% 8% 12% 2011 2010 7% 16% 16% 19% 57% 39% 9% 10% 8% 9% 8% In your opinion, which are the most important factors in deciding to place IT professionals in branch offices? 10% 11% 24% 24% Describe the reporting relationship for IT professionals working in the branch offices Report to main office IT management Other Report to local administrator 3% 8% 48% 47% 48% 45% 2011 2010 What types of duties are performed by branch office IT staff? Multiple response permitted Helpdesk and Desktop Support End User Training Does the IT department in your main office provide support to the other offices? Yes No 100% 99% 0% 1% 2011 2010 Telecom and Audio-Video Other Networking Application Administration Practice/Litigation Support How many IT professionals work primarily in a branch office? Average Median 5.3 4.1 0 1 2011 2010 Application Deployment IT Management Application Development Web Development 2% 2% 1% 1% 2011 2010 6% 7% 8% 7% 4% 5% 8% 8% 9% 10% 13% 14% 14% 12% 12% 11% 22% 22% www.iltanet.org 2011 Staffing Survey 35

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