ILTA White Papers

2011 Staffing Survey

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Functional Charts: Knowledge Management What percent of practice support functions are outsourced to consultants? Small Mean 13.0 Median .0 14.2 Medium Mean Median .0 Mean 23.3 Large Median 10.0 Very Large Mean 6.8 Median .0 KNOWLEDGE MANAGEMENT Includes head of the firm's KM department, functional managers and supervisors. The primary duties of the position involve supporting the firm's KM initiatives, processes and systems. Some typical technologies related to KM might include client-facing KM tools (extranets, etc.); data mining; enterprise search; expertise location; taxonomy/folksonomy systems; legal research; and social networking. Small Firm 1%-20% Chief Director Assistant Director Manager Assistant Manager Administrator Assistant Administrator Coordinator Analyst Developer Researcher 6 2 0 7 0 4 1 2 1 2 1 Percentage of time spent performing duties directly associated with job title: 21%-40% 41%-60% # of responses # of responses 1 2 0 2 1 0 0 3 0 0 0 # of responses 1 3 0 2 0 3 0 1 0 0 0 61%-80% # of responses 0 1 0 2 0 0 0 0 0 0 0 81%-100% # of responses 0 2 0 6 0 2 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Exempt Over 100% # of responses # of responses 9 11 1 18 1 9 0 6 0 1 1 Nonexempt # of responses 0 1 0 4 0 3 1 2 1 1 0 28 2011 Staffing Survey www.iltanet.org

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