ILTA White Papers

2011 Staffing Survey

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ABOUT ILTA Providing technology solutions to law firms and law departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there, done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members come from firms and law departments of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. INDEX Demographics ................................................ 6 Staffing Ratios ................................................ 7 Economic Impact on Staffing .................................... 7 Staffing Details by Function (by Firm Size): Enterprise or Departmental IT Management .................. 9 Network Services ........................................ .11 Helpdesk and Desktop Support............................ .14 End User Technology Training ............................. 16 Application Development................................. .19 Application Administration................................ 22 Telecom and Audio-Visual................................. 24 Litigation and Practice Support ............................ 26 Knowledge Management ................................. 28 Portal/Intranet and Web Development...................... 31 Successful Recruitment Practices ............................... 33 Aggregate Responses (various questions) ........................ 34 Hiring Criteria................................................ 39 Responses by Firm Size........................................ 41 4 2011 Staffing Survey www.iltanet.org DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2012. All rights reserved. Published in the United States of America. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA. c/o Editor 9701 Br Austin, T odie Lane, Suite 200 exas 78748

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