ILTA White Papers

2011 Staffing Survey

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Functional Charts: End User Technology Training What percent of helpdesk and desktop support duties are outsourced to consultants? Small Mean 9.9 Median .0 3.6 Medium Mean Median .0 Mean 13.8 Large Median .0 Very Large Mean 6.3 Median .0 END USER TECHNOLOGY TRAINING Includes any title that references training. The primary duties of the position involve supporting competency management, e-learning, firm universities, skills assessment and professional leadership development. Small Firm 1%-20% Director Assistant Director Manager Assistant Manager Administrator Assistant Administrator Coordinator Supervisor Trainer Technician Specialist Courseware Writer/Editor 16 22 1 16 3 9 2 1 1 3 7 6 2 2 2011 Staffing Survey Percentage of time spent performing duties directly associated with job title: 21%-40% 41%-60% # of responses # of responses 1 1 5 0 0 0 1 1 2 3 2 0 0 www.iltanet.org # of responses 0 0 3 0 1 0 1 0 4 0 1 1 0 61%-80% # of responses 0 0 1 1 2 1 1 0 3 0 1 0 0 81%-100% # of responses 9 0 11 0 8 0 0 0 8 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Exempt Over 100% # of responses # of responses 31 1 33 2 14 0 2 2 9 3 3 2 1 Nonexempt # of responses 0 1 4 2 6 3 2 0 10 9 9 0 0

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