ILTA White Papers

2011 Staffing Survey

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HELPDESK AND DESKTOP SUPPORT Includes any title specifically related to helpdesk and desktop/hardware support, which can include support of applications on PCs; support for the use of laptops, handheld devices, printers, scanners, multifunction devices (including break/fix); and home support. Small Firm 1%-20% Director Assistant Director Manager Assistant Manager Administrator Assistant Administrator Coordinator Supervisor Technician Specialist 14 0 8 0 10 1 1 1 4 6 Percentage of time spent performing duties directly associated with job title: 21%-40% 41%-60% # of responses # of responses 10 1 8 1 6 1 0 0 7 6 # of responses 3 1 9 1 4 0 0 0 5 6 61%-80% # of responses 0 0 4 1 1 2 1 0 5 5 81%-100% # of responses 8 0 14 0 9 0 1 0 6 7 0 0 1 0 0 0 0 0 2 1 Exempt Over 100% # of responses # of responses 35 1 33 0 18 1 1 1 8 11 Nonexempt # of responses 0 2 8 3 10 4 3 1 20 18 Medium Firm 1%-20% Director Assistant Director Manager Assistant Manager Administrator Assistant Administrator Coordinator Supervisor Technician Specialist 11 0 1 0 3 0 1 0 2 2 Percentage of time spent performing duties directly associated with job title: 21%-40% 41%-60% # of responses # of responses 2 0 1 1 3 0 0 1 0 1 # of responses 0 0 1 1 0 0 1 0 5 3 61%-80% # of responses 0 0 0 0 0 0 1 0 3 3 81%-100% # of responses 0 0 1 0 0 0 1 1 13 5 0 0 0 0 0 0 0 0 6 2 Exempt Over 100% # of responses # of responses 10 0 3 1 3 0 3 1 10 2 Nonexempt # of responses 1 0 1 0 2 0 1 1 18 13 14 2011 Staffing Survey www.iltanet.org

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