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Frequently Asked Questions and Solutions

Avoid Double Login Remote Authentication & AuthenticateRemoteUser API Method

If you have your own database, along with a website that your clients already login to, you can use Title Remote Authentication along with the API method AuthenticateRemoteUser to avoid forcing your users to login for a second time to view your content hosted with us. Step 1:  Setup remote authentication for your title (edit title>security>remote authentication) more

Flipbook 3.0 End User Technical Requirements

In conjunction with tests done on Windows and Mac computer platforms, here are the recommended and minimum requirements to run Flipbook 3.0 Note. These requirements and recommendations are guidelines only. There could be hardware/software combinations that due not support flipbook 3.0 optimally. Contact support if you have any problems viewing the flipbook.   more

wr(APP) form submission preparation Apple

App Naming and Description Apple Application Name (Short) Up to 12 characters, this is the name that will be shown on the device. Apple Application Name (Long) Limited to 255 characters (iTunes).  Must be unique, and no copyrights Price to Charge for Apple Applicatio... more

Why does my embedded video show a black box when page first loads?

Your uploaded and embedded FLV videos, when they are not set to autoplay AND you have auto-hide controls, will always show the very first frame of the video in its placeholder. We recommend you one or more of the following if this effect is not desirable. Set the video to autoplay so as soon as the page is loaded the user will see the video playing Uncheck AutoHi... more

Library App Apple iOS Preparation for your Form Submission

This article contains information that will help you prepare for submitting your Library App form to us. The information and images we will need you to provide are listed below. Please review and have the following information/images available for when you submit your form. **************************************************************************************************... more

Why is my backshadowed/multi layer text not displaying properly

You may see your text/graphic objects not displaying correctly after conversion. Effects could be: Backshadow showing on the top layer Inconsistent text/object colour The problem is likely related to transparencies that were not flattened.  Transparencies can lead to problems upon conversion because our system may not understand which layers to display. more

How to display youtube video via a link target of iFrame

Youtube changed the way its videos need to be embedded within an iFrame so if you try and link to the standard share link, the iFrame will show a blank white background. By following the directions on this article to create links , just use this format in your link... more

Direct link to specific page of your issue

You can directly link to a publication page by adding "/#" to the end of a link.  The # refers to the absolute page number of the publication (cover page is page 0 and so on).  So to link to the 5th page of a document you would add "/4" to the end of the publicationEG http://www.publication.com/issue/#####/4 (where ##### is the unique issue ID) EG http://www.publ... more

Username not accepted for new account Master accounts

No spaces or other special chars allowed more

What size image should I use for background / widget area

The display size of any images, whether that be a flipbook background OR custom embed side widget, is completely dependent on the end users screen resolution.  If you want complete flipbook coverage. be sure to use a large image (1920X1080 for example), so large screen resolutions will display a full image as well as small screen devices. You can also choose to repeat (til... more

Accomodate cover fold out one month but not the next

Override Title settings at the issue level allows you to set options that will apply to that issue only. Always open for example can be toggled on/off to reflect if the issue has a cover fold out or not more

What are the limits to the number of views my publications receive?

Your account may be subject to page view limits and those limits vary based on the type of account you have.  Don't worry though because if you go over your allotted page views, nothing will happen to your live is... more

How long can I keep my digital publications up for?

As long as you remain an active client, by maintaining an active account, the links to your publications will remain live. more

Can I make changes to my Mygazines publications after uploading?

Our software platform retains your PDF links and bookmarks exactly as you set them. Once you're happy with how your PDF is setup you can rest assured your publication will turn out as expected. more

Do viewers need to install anything to read my Mygazines publications?

No. The Mygazines application is 100% web-based. If you use a desktop computer, your viewer’s browser needs to be Flash-enabled. (98.5% of all des... more

How do I format rich media for the Flipbook 3.0?

Flipbook 3.0 is a Flash application written in Flash's ActionScript language - version 3.0 (AS 3.0). It's purely a coincidence that we share this version number, 3.0, but this makes it easy to reference which versions of your swf files will work with which technology. In the past, we required that all swf content be authored in AS 2.0 to comply with our Flipbook 2.0 application, ... more

How do I create dynamic ads?

Just like any other page, ads can be dynamic, include multimedia elements (videos and sounds) and even interactive features. The content has to be placed in your digital edition in the same way as rich media. You would have to create your .flv or .swf file, place it on any page, resize it as big as you wa... more

With an iframe, if the full page icon was enabled would it launch?

Q: If we were to place a Mygazine in an iframe, would the full screen option still be available? If so, how would it work? Would it still go to full screen, or simply go to full screen within the iframe?   A: it should take over the whole screen. There may be some browser restrictions on it but i don't suspect... this has been confirmed to work :) more
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